Why is there a service charge and if I do pay will it be refunded if the job is not accepted?
A. The service charge constitutes part of the cost of the service. When customers call for a service, it is pertinent that an inspection be conducted to first identify the pest then devise a control plan. This process can take up to 60 minutes depending on the severity of the pest problem. Following this process, the service is costed on site and should the customer agree to the proposed cost at that point, the service charge is deducted from the total cost of the service. In instances where the customer does not accept the proposed cost, the service charge will be collected as the cost for the inspection performed.
How long should I wait to let my animals loose after a treatment is conducted on the grounds?
A. When a liquid application is conducted on the grounds, your animals can be let loose after the pesticide has dried.
Is there a guarantee with treatments conducted and how long?
A. All pest control services are guaranteed for one month for onetime customers. In the case of contracted customers the guarantee is continuous. As regards Subterranean termites, a comprehensive treatment for this Cryptobiotic pest is guaranteed for one year and this guarantee can be continued annually by the payment of an annual renewal fee.
Can the chemicals used affect me or anyone if we are in the area when treatment is being conducted??
A. In keeping with our integrated pest management approach, pesticide applications are targeted at identified pests. We ensure that pest harbourage areas are identified particularly in areas habituated by customers and use the most appropriate techniques such as baiting, spot treatments, crack and crevice treatments and use of bait stations. This approach limits the impact on customers and non target organisms. When space applications or barrier treatments are required, we do request that customers not be present in the immediate area where the treatment is done.
Can/will the chemicals harm the animals?
A. Direct contact with the pesticide can affect your animal, particularly pyrethroids that cause a tingling sensation on skin when contacted. Rodenticides if eaten in large amounts can kill your pet. Use of rodent bait stations and proper application of pesticides based on label requirements will reduce the potential for contact with your pets.
What’s the best treatment method?
A. There is no one best method; we implement an integrated pest management approach which comprises, inspection, pest identification, monitoring, sanitation, exclusion, the targeted use of pesticides and continuous interactions with our customers to ensure the best approach to their pest problem.
How well will your treatment work?
A. The success of any treatment is a collaborative approach which is contingent on proper identification and treatment of the pest in addition to the integrated use of exclusion, sanitation and related measures that will negatively impact the conducive conditions that attract the pest. The customer MUST play their part in the process. Our technicians will advise you on what you must do to be part of any pest control plan.
Will the infestation come back?
A. There is always the possibility of the pest re-infesting an area if the integrated approach to pest management we propose is not adhered to. The application of pesticides is NOT the only solution to controlling identified pests. Habitat modification and reducing conducive conditions are integral to sustained pest control.
What is the average cost of the treatment?
A. The estimated cost of any treatment is dependent on the extent of the pest infestation, the time it will take to solve the problem, the quantity of pesticide that will be required and the customer’s approach to reducing conditions conducive to the identified pest(s) based on the advice given by our technicians. Customers can play a considerable part in reducing the cost of the treatment.
How quickly can the treatment be done?
A. Our approach is to tailor the treatment to the customer’s needs. Some treatments can be done in one visit, while others may require several visits based on the identified pest(s). An example would be the control of Ghost ants (Tapinoma Spp.); one treatment to deal with a heavy infestation is insufficient; an ideal approach may be the use of bait in conjunction with behavioural changes by the customer and several mechanical control activities over a few visits to deal with this multi-queen colony ant.
Will the chemical leave a lasting odor?
A. The pesticides we use do not leave a lasting odor.
With regards to centipede treatment, will it eradicate the problem, if not for how long will the pest be controlled?
A. Based on the extent of the problem and the number of treatment applications in addition to the customer playing their part to reduce the conducive conditions for this pest, the problem can be eradicated
Why is the treatment so expensive, what is the process if I have paid and it doesn’t work?
A. Pesticides must always be applied based on label rates. The newer molecules available today are more effective and in some cases are pest specific; however they are more expensive. We guarantee our work; if the treatment did not work within the month of treatment, we will reinspect and treat at no extra cost.
What advice will I receive after a treatment to prevent another infestation?
A. The advice you will receive, will be related to your role in reducing the conducive conditions for the identified pest(s) as it relates to:
1. Exclusion: blocking areas where pests enter, habituate etc.
2. Sanitation: keeping affected areas clean, removing readily available food sources, removing clutter etc.
3. Habitat modification: Making necessary changes to the areas pest frequent and employing methods such as weed control, timely disposal of garbage, appropriately dealing with items that can serve as the source of infestation, etc.
4. Advice on DIY products that can assist in reducing pest incidence where and when possible
Can I have any form of contact with materials/surfaces after a treatment?
A. It is advisable not to have contact with wet surfaces after treatment. Customers should always inquire of or ask Service Technicians the adverse effects if any of the pesticides used.
Do you have any home remedies to reduce another infestation for ants or cockroaches?
A. There are several home remedies available some of which require constant vigilance, time which customers generally do not have. Use of liquid soap to wash away Ghost ant trails followed by the use of ant bait as close as possible to entry points will prove very effective in control. German cockroaches (Blattella germanica) can be brought into a structure in boxes, bags, groceries etc. Careful inspection of such items will reduce the potential of infestation. Keep in mind that a gravid female introduced to any area will find a home in two to five minutes.
Can I give a technician a monetary tip?
A. We do not condone this activity.
Will this treatment get rid of all my pest problems?
A. No it will not, some pesticides are specific to certain pests, additionally based on the biology of the different pests in your environment, the applied treatment may not be where they habituate.
Is it safe for me to stay in the building while the treatment is being administered?
A. Based on the application method used to deal with the identified pest it is safe. Use of gel baits, targeted (spot) treatments and crack and crevice treatments target the pest. Our knowledge of pest biology together with an integrated pest management approach are paramount to the safe use of pesticides.
Do you guys treat spiders and lizards (house Geckos)?
A. We do treat spiders in areas where they are an issue based on the species. As regards Geckos, our approach concentrates on exclusion, the use of deterrents and repellents in addition to customer education.